Returns information
Returns information
HOW TO RETURN YOUR ORDER:
How can I return an item?
1. Visit our returns portal and follow the instructions provided. Please have your order number and zip code ready to complete this process. This number was sent in your order confirmation email.
2. Once you've completed the return steps on the screen, select your return method and download the label we provided.
3. Place the provided label on the package you wish to return and deliver it to the nearest drop-off point.
Once your package has started shipping, you can track its progress through the returns portal.
As a reminder, it may take up to 14 business days to process your refund.
RETURN POLICY:
Our return process is simple. You can return your merchandise up to 90 days after receiving the package.
Returned items must be in their original condition, free of wear and tear, and with original tags attached. Returned items will be inspected upon arrival before your refund is processed.
Your refund may take up to 14 business days to process. You'll receive a confirmation email once it's completed.
All return charges are the customer's responsibility.
Important information:
1. Opened DVDs, videos, and PC video games, skin piercing jewelry, and custom-made items can only be refunded or exchanged if they were received damaged or defective.
2. Customized items cannot be returned. A refund will only be issued if the item is defective, incorrect, or damaged. Once a jersey or shorts have been printed, we will not be held responsible if the player leaves the team or changes their player number, or if the team logo changes.
3. Any product that, due to its nature, is not returnable (for example, underwear or swimwear due to hygiene reasons) or that is likely to deteriorate or expire quickly cannot be returned.
OTHER INFORMATION:
In accordance with the right of cancellation, if the entire order is returned within 14 days of placing it, you will be refunded all payments received, including shipping costs (excluding additional costs incurred if you choose a shipping method other than standard and the least expensive shipping method). We will process your return within 14 business days of receiving the item(s) back to our warehouse. If you return part or all of your order after the 14 days have elapsed but within the 90-day period, shipping costs are non-refundable unless the products are damaged, defective, or not as described upon delivery.
The refund will be issued using the same payment method you used for the original transaction, unless we expressly agree otherwise. If electronic reimbursement is not possible, we will issue a refund via check.